Return & Refund Policy
Returns & Refunds
How can I return an item purchased from Bizongo?
You can conveniently place your return request if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. To return a product, you can email us at firstname.lastname@example.org or call at our helpline number - +91 8080004646 with the following details
- Order ID
- Reason for returning the item
- Images clearly showing a damage/missing product in the order
When and on what terms can I return the shipment?
If you are dissatisfied with your order, Bizongo is here to help. If the products in your order are 'Damaged', 'Defective', 'Wrongly Shipped' or in a 'Not as Described' state, please notify us within 7 days from the receipt of your order. Subject to a quality check from our end, we'll do our best to process your request in a timely manner. In case, we do not receive any objection from you within 7 days of delivery, we will consider the goods are as per the specifications requested by you.
Cancellations & Refunds
Before you receive the order
You can cancel the order online anytime before it gets dispatched. Once you request for cancellation of your order, it will take us a maximum of 1-2 business days for the cancellation to reflect in our systems. The same will be notified to you by email. Your entire order amount will be refunded within 7-10 working days.
After you receive the order
In case of returns, once your return request is accepted by Bizongo, the entire refund amount will be reversed to you through NEFT/RTGS. Logistics charges will be borne by Bizongo, and you will not be charged for it.